Run the day-to-day
Log a repair, register an event, turn an enquiry into a resident. Every job lives in one system, so nothing slips through the gap between people or programs.
Run every village from one system.
Village Master consolidates your retirement village operations into a single platform, eliminating the need for paper, spreadsheets, and disconnected tools across Australia.
Available on
- Windows
- Android
- iOS
Loved by 100+ villages across Australia and New Zealand
When spreadsheets become the source of truth
Most retirement village operators run villages in their head, on paper or simple spreadsheets. But the moment a staff member leaves, you need to report on your village or accept new residents, the system breaks down.
- Paper forms and Excel that are slow, easy to lose, and impossible to audit
- A handful of separate, single-purpose products that each do one job
- Manual hand-offs between residents, staff and contractors
Our product
With Village Master you can finally run the village, not the paperwork
Whether you're moving off paper for the first time, or replacing a patchwork of programs that were never designed for villages, Village Master gives you one place to run everything.
Stay compliant
Your NSW asset register, 3 and 10-year plans, incident logs and signed forms stay current as you work. Get audited with confidence.
Engage your residents
Know who's on site with a digital guest book, produce a live evacuation list for the fire warden, and get full visibility on activity attendance.
Explore the full platform
Village Master's core platform extends with 12+ modules to customise the perfect solution for every village you run.
See full product features
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1
See Village Master in your context
We'll prepare a customised demo and walk you through relevant modules to show you where you can cut down on admin and manual errors.
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2
Get white-glove onboarding
We migrate your data, train your team and guide you through the change-management transition.
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3
Reduce admin, increase care
Spend less time on paperwork and more time with residents, backed by one system your whole team can trust.
About
Helping you serve your residents holistically
At Village Master we know that running a village is complex, from managing your assets to caring for residents. You work in your village not because you love admin, but because you care deeply about the retirees who have entrusted their care into your hands.
That's why we've built Village Master: an all-in-one platform to manage your village exceptionally well. With everything you need, and nothing you don't.
Book a demo with us today and we'll show you what Village Master could do for you.
Book a demo
Ready to simplify your village operations?
Request a demo today and see what a unified system can do for you and your residents.
What our clients say
"A centralised database system secures record continuity during staff turnover. Village Master maintains a comprehensive activity history for both residents and staff, streamlining subsequent performance analysis."
"Village Master streamlines maintenance, asset management, and regulatory compliance. This reduces my workload while ensuring jobs are completed on time."
FAQ
Frequently asked questions
Every village is unique, but most have come across these questions.
Village Master handles the daily operations of your retirement villages, whether that's a single site or a whole portfolio. It manages villas, tracks residents, keeps your CRM organised, and brings everyone together through engagement tools.
Most villages are up and running within one or two weeks. This depends on the size of your village and the usability of your data. We offer white-glove onboarding, so you have full visibility on timelines and progress.
No. Village Master is built to replace manual processes, and we move you across with hands-on onboarding. If your records are in Excel, we migrate them for free, and training is included in your subscription.
No. Turn modules on or off to suit each village. Start with the essentials and switch on things like nursing, events or volunteers when you're ready.
Yes. In New South Wales it meets asset-register obligations, including 3- and 10-year asset plans. In New Zealand it covers complaint and incident management. The records auditors ask for are kept up to date as you work.
Your data is hosted in Australia on Microsoft Azure, across two regions that stand in for each other instantly. You get 99.94% uptime, continuous backups, and long-term backups kept for 10 years.
Yes. Village Master integrates with tools like Mailchimp and common financial packages, so you keep what already works and let Village Master fill the gaps.