Privacy policy.
What we collect, why we collect it, and what you can ask us to do about it.
Village Master builds and supports software for retirement village operators. This policy covers this website. It explains what personal information we collect through it, what we do with that information, and how you can get in touch about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Information held inside the Village Master platform on behalf of a village operator is a separate matter, governed by our agreement with that operator. This policy is about the website only.
What we collect
When you book a demo. The form on our book a demo page asks for your full name, your business name, your work email address and your phone number. You can also tell us what you would like to see, which is optional. We only collect what you choose to type in.
When you contact us directly. If you call or email us, we keep a record of that conversation and your contact details so we can follow it up.
Automatically. Like most websites, our hosting provider records basic technical information when a page is requested, such as the IP address, browser type and the page that was visited. This is used to keep the site running and secure. We do not use it to try to identify individual visitors.
Why we collect it
- To arrange and run the demo you asked for
- To answer your question or follow up on your enquiry
- To send you information you have asked us for
- To keep the website working properly and securely
We do not sell your information, and we do not add you to a marketing list because you booked a demo. If we ever want to send you something beyond what you asked for, we will ask first.
Who we share it with
We share your information only with the service providers we need to run the business, and only so far as they need it to do their job for us. That includes our website host, the service that delivers form submissions to us, and our email provider. We require them to protect your information.
Some of these providers store data on servers outside Australia. By sending us your details through this site you consent to that disclosure. We otherwise disclose personal information only where the law requires it.
Cookies
This website does not set advertising or tracking cookies. Web fonts are loaded from Google Fonts, which means Google receives a request from your browser when a page loads. If we add analytics in future, we will update this policy before we do.
How long we keep it
We keep enquiry details for as long as we need them for the enquiry and any relationship that follows, and for as long as our record-keeping obligations require. When information is no longer needed, we delete it or de-identify it.
Keeping it safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls and encrypted connections. No system is perfect, and we cannot guarantee the security of information sent over the internet.
Seeing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email support@villagemaster.com.au or call 0411 889 180. We will respond within a reasonable time. We may need to confirm who you are first.
If you are not happy
Tell us first, using the contact details above, and we will look into it. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Village Master
Phone 0411 889 180
Email support@villagemaster.com.au