From first demo to fully running.
Most villages are up and running within one or two weeks. Here's exactly what happens between now and then, what we handle, and what we need from you.
Five steps, and we do most of the lifting
You won't be handed a login and left to work it out. A person from our team stays with you from the first demo through to your first month live.
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1
Book a demo
Fill in the form or give us a call and we'll find a time that suits you, along with anyone else who should be in the room.
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2
See Village Master in your context
We'll prepare a customised demo and walk you through relevant modules to show you where you can cut down on admin and manual errors. Around 45 minutes, and you're welcome to bring your team.
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3
We migrate your data
Send us your spreadsheets and resident records and we'll bring them across. Migration is free, we check the results with you, and your old records stay untouched until you're happy.
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4
Train your team
Hands-on sessions for the people who'll use it daily, grouped by what they actually do. Training is included in your subscription, and we'll run refreshers whenever you bring someone new on.
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5
Reduce admin, increase care
Spend less time on paperwork and more time with residents, backed by one system your whole team can trust. We stay close through your first month and stay reachable after that.
What's included, at no extra cost
The parts that usually turn into a separate quote are part of getting you started.
Data migration
We move your residents, villas and asset records across from Excel or paper, then check the numbers against your originals with you.
Team training
Sessions grouped by role, so your maintenance lead and your village manager each learn the parts they'll actually use.
Configuration
Your villages, unit types, fee structures and forms set up the way you run them, not the way a generic template assumes.
A person to call
The same contact through onboarding and after it, based here, who knows your setup without needing it explained again.
Existing tools connected
Mailchimp and common financial packages plug in, so the things already working for you keep working.
Compliance from day one
Asset registers, 3 and 10-year plans and incident logs set up correctly at the start, so your first audit isn't a scramble.
Ready to simplify your village operations?
Request a demo today and see what a unified system can do for you and your residents.
Frequently asked questions
Every village is unique, but most have come across these questions.
Most villages are up and running within one or two weeks. This depends on the size of your village and the usability of your data. We offer white-glove onboarding, so you have full visibility on timelines and progress.
No. Village Master is built to replace manual processes, and we move you across with hands-on onboarding. If your records are in Excel, we migrate them for free, and training is included in your subscription.
Less than you'd expect. Sending us your records is the main job on your side. Beyond that it's the training sessions and a check of the migrated data before you go live.
No. Turn modules on or off to suit each village. Start with the essentials and switch on things like nursing, events or volunteers when you're ready.
They stay exactly where they are. Nothing is deleted or changed during migration, so you can keep working from your existing files right up until you're confident in the new system.