One platform. Multiple villages.
Village Master features connected modules that share a single data source, ensuring you only enter information once. Whether managing an individual community or a large multi-site portfolio, you can run everything from one platform. Start with the essential modules you need today, and easily activate more as your operations grow.
Available on
- Windows
- Android
- iOS
- macOS coming soon
Run your village
The unglamorous jobs that keep a village running, like assets, repairs, visitor sign-ins and incidents, handled in one system instead of a dozen spreadsheets and folders. Log a repair through to the contractor's sign-off, and keep an asset register that already knows what's due.
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Core platform
A cloud-hosted app with desktop and mobile apps. Your data safely lives on the server, so any device picks up right where the last one left off.
Repairs & maintenance
Log a repair, send it to the right contractor and track the job through to sign-off, with the full history kept against the asset.
Asset register
An asset register tied to maintenance, with 3 and 10-year management plans and built-in depreciation schedules.
Incident reporting
Log incidents against the residents, visitors, staff and property already on file, cross-referenced for trend analysis.
Evacuation
Generate a live resident and guest list for fire wardens to scan at the muster point, with reconciliation reports for the brigade.
Guest book
Electronic visitor sign-in and out that records each guest and their host, and remembers returning visitors.
Care for your residents
Keep one clear record per resident, history intact, couples and carers linked. Switch on nursing and care logs whenever you need them. Swap paper care plans and forms for digital ones, run activities people turn up to, and generate a live evacuation list the moment it matters.
Book a demoResident records
One record per resident, linking couples and carers while keeping each person's history intact.
Nursing & care logs
Nurse logs and care records you can switch on when your village needs them, kept alongside each resident's history.
Surveys & forms
Replace paper care plans, assessments and privacy forms with digital ones, complete with signature capture and a full change history.
Events & activities
Run activities with self-booking or staff registration, ticketing and barcode entry, plus financial and non-attendance reporting.
Communications
Send SMS and email updates to residents and families: event reminders, outage notices and urgent alerts, straight from the records you already keep.
Volunteer management
Keep volunteer details, certificates of currency, roles and hours, with app-based availability and SMS confirmation.
Grow your village
Manage every prospect from first enquiry through to settlement: contacts, inspections, deposits and contracts. Nothing slips between an interested family and a signed deal.
Sales
Move enquiries through a clear pipeline to settlement, with deposits and contracts tracked at every stage.
Inspections
Book and track villa inspections, keep notes against each prospect, and see which units are drawing the most interest.
Custom development
Need something specific? We build custom modules and integrations around the way your villages actually run.
Ready to simplify your village operations?
Request a demo today and see what one unified system can do across your villages, for you and your residents.
How Village Master came to be
We built Village Master because retirement villages deserved better. The software that existed was clunky, outdated, and made simple tasks harder than they needed to be. We knew there had to be a better way.
Read our storyWhat our clients say
"A centralised database system secures record continuity during staff turnover. Village Master maintains a comprehensive activity history for both residents and staff, streamlining subsequent performance analysis."
"Village Master streamlines maintenance, asset management, and regulatory compliance. This reduces my workload while ensuring jobs are completed on time."
Frequently asked questions
Every village is unique, but most have come across these questions.
Village Master handles the daily operations of your retirement villages, whether that's a single site or a whole portfolio. It manages villas, tracks residents, keeps your CRM organised, and brings everyone together through engagement tools.
Most villages are up and running within one or two weeks. This depends on the size of your village and the usability of your data. We offer white-glove onboarding, so you have full visibility on timelines and progress.
No. Village Master is built to replace manual processes, and we move you across with hands-on onboarding. If your records are in Excel, we migrate them for free, and training is included in your subscription.
No. Turn modules on or off to suit each village. Start with the essentials and switch on things like nursing, events or volunteers when you're ready.
Yes. In New South Wales it meets asset-register obligations, including 3- and 10-year asset plans. In New Zealand it covers complaint and incident management. The records auditors ask for are kept up to date as you work.
Your data is hosted in Australia on Microsoft Azure, across two regions that stand in for each other instantly. You get 99.94% uptime, continuous backups, and long-term backups kept for 10 years.
Yes. Village Master integrates with tools like Mailchimp and common financial packages, so you keep what already works and let Village Master fill the gaps.